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Going fast

So you have a team of four developers and a product manager. You seem to be in a good place: you’re using Pivotal Tracker to keep visibility into your backlog of work, your velocity is high and, more importantly, constant. Releases went well and the team you’ve built can efficiently mutate your software to suit every new product idea. It’s a proven recipe for success!

But now you have some more money and want to go faster. You decide that you need to grow the team. You add two more pairs in the hope of getting twice as much done.

Two months down the line, you realise things aren’t going quite as fast as predicted. Developers are treading on each other’s toes and build time is rapidly increasing because lots of slow high-level (or even slow unit-level) tests are being added. You need a solution to these problems, and you decide to mitigate developer work clashes and accidental double-work by carving the backlog into ‘tracks’. Instead of developers working on stories as they go, by picking them off the top of the backlog, work is allocated according to clearly defined areas of the system that you believe are separate enough to avoid people bumping into each other.

In addition to the tracks of work, you start to make stories incremental, instead of iterative: one story might focus on JavaScript and CSS and stop at the point where a form handler needs programming; the next story assumes the work on the front-end is finished and starts at the form-handling level, implementing back-end controller and model code.

These techniques seem to solve the immediate problems you’re facing. It’s another winning formula, so you add another two pairs, bringing you up to six. Now you can really rip through features!

New problems arise. Now the build is really slow, and developers choose to run subsections of the test suite before a check-in. Long periods of red builds result. The incremental stories are feeding this problem: one pair covers their behinds with high-level tests, and the pair responsible for the connecting story is so busy working out how their piece fits into the puzzle that they don’t have the mental space to hunt down and extend the previous pair’s test. You have two or more high-level tests for the same feature, and duplicate implementations of components. Nobody has visibility into this, because everybody is busy working out what their story means, or is busy implementing it. The new developers on the team are busy enough working out how the product works.

It no longer makes sense for developers to look at the backlog of work, because it’s meaningless to them: on a given day, a pair is assigned to work on a specific track, so they look at the stories labeled as such.

What happens next? The above situation either continues, gets worse, or it improves. The latter only happens if something changes. Next up, you try to split the team.

The whole team wants this, but there are forces against it: emotional ties within the team, worries about practicality, and no obvious place to split in the code. Everything was previously developed with the assumption that everyone understood all components of the system.

Eventually a split occurs anyway. Meetings are a lot shorter, and it feels easy to go back to iterative stories. Now, however, there’s not enough synchronization and the two teams are still working on the same code.

If you’re reading this thinking that I have some solutions to these problems, you’re wrong. Assuming that there is an alternative strategy, what is it? Do we enforce large stories to avoid the ‘incremental story’ problems described above? Is more architecture up-front needed to predict required team splits? Perhaps the issues I’ve described are natural and unavoidable consequences of going fast. Perhaps Fred Brooks is still right, even given the sophisticated team organisational structures we have now.

Can we go fast and keep control?

Comments
  1. Graham says:

    I was really hoping there’d be an answer at the end of this post!

    I’ve had this experience a few times, and I think that you’re bumping up against the limits of a highly effective team. Amazon takes the “two pizza boxes” mantra for a cap on team members, and there’s something to be said for diminishing returns on every additional pair.

    Regarding architecture, the follow up to this post is a painful (and often unsuccessful) split into several services or layers, followed by careful coordination and confusion about running an integration suite that relies on all of these pieces. Taking an iterative approach to this migration definitely helps to find the right seams and not force abstractions too early.

    The best antidote to these problems is to become hyper-focused on what’s necessary for the product vs. what results from a backlog on autopilot. Going faster doesn’t mean three times as much code; if done well it means completing build-measure-learn cycles more rapidly.

    Good luck!

  2. Andrew Bruce says:

    Thanks Graham. Indeed, our current project is attempting to re-focus on real product requirements, and to avoid churn based on workarounds for problems we invented for ourselves. We’re discussing breaking out services, too, and these can attract new, smaller teams from older, large ones. Inevitably, though, some teams form around concepts that can’t easily be broken out.

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