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Bugzilla is a popular Tracker integration and fairly straightforward to set up. In general all you need is here: https://www.pivotaltracker.com/help/integrations?version=v3#bugzilla
But if you do receive an error message instead of bugs loading in your Bugzilla integration panel, here are some tips to get past them. The following also applies to other error messages, but these are the most common:
“Unable to load bugs – Please check your URL and remember to include http:// and exclude the xmlrpc.cgi.”
“Unable to load bugs – There was a problem processing your request.”
You can take the first error literally, but there are also some other causes for it which aren’t obvious.
Then run this curl command:
curl -X POST -H"Content-Type: text/xml" -d @version.xml <url of your Bugzilla server>/xmlrpc.cgi
To see a successful version request, run the command against the Bugzilla “Landfill” test server. For example:
curl -X POST -H"Content-Type: text/xml" -d @version.xml https://landfill.bugzilla.org/bugzilla-4.0-branch/xmlrpc.cgi
If all is well, the response should look like this:
<?xml version="1.0" encoding="UTF-8"?><methodresponse><params><param /><value><struct><member><name>version</name><value><string>4.0.2</string></value></member></struct></value></param></params></methodresponse>
If the response printed by the curl command accessing your Bugzilla server is like this, then the Tracker integration should be able to access your Bugzilla server. If this is not the kind of response you get, then your server is still not setup correctly. In general the response’s content should help you troubleshoot. For example, if contains, “The XML-RPC Interface feature is not available in this Bugzilla.” it means you need to enable the XMLRPC interface on your Bugzilla server.
However, if you are using version 4.0.5, a bad response (such as “Application failed during request deserialization: 32612: When using XML-RPC, you cannot send data as text/xml; charset=utf-8. Only text/xml and application/xml are allowed.”) could be the result of the following Bugzilla bug: https://bugzilla.mozilla.org/show_bug.cgi?id=731219
It’s been fixed in the patch referenced in the bug, but by the time you read this, there may be more recent updates.
The above should cover the most common problems. Hope it helps.
Finally, we get asked if you can integrate Tracker with Bugzilla if it’s behind your firewall. Yes, we have API servers that you can allow through your firewalls for Pivotal Tracker integration with your Bugzilla server. Please refer to our Integrations help page for more information: http://www.pivotaltracker.com/help/integrations
If you have any questions, or there’s something this doesn’t cover, please send email to: email@example.com